Our Terms of Service are very easy. By placing an order you agree that you have read and accept these terms.
If your product is available for same day shipping it will say so on the description page.
If your order is time sensitive you must put it in the comments box at the time of purchase so that we know to contact you. If a date is put into the comment box at the time of order we will check this and we will only process your order if your date is possible. It must be in the box at the time of purchase. If you email us afterward, we will attempt to assist your order but can not make guarantee because your item may be processed before we read your email.
ALL ITEMS CAN TAKE UP TO 45 DAYS TO Receive REGARDLESS OF THE METHOD YOU CHOOSE AT THE TIME OF PURCHASE. This depends on this items you select. Please read each product description for specific shipping times.
This is a mail order business where there are 50,000 different possible selections between sizes, styles, and colors. We alway have 10,000 available to ship and have styles arriving every day, however, if you select a size or color of any dress that is not in our store it will be ordered immediately. You can not cancel your order once it is placed because we secure it for you immediately for the fastest possible delivery.
All in stock items are shipped via ground USPS. Orders placed on Fridays will not begin processing until the following Monday (or business day incase of a Monday holiday). Average ground shipping time is 7-14 business days. This is not a guarantee and the mail can run slowly occasionally. We do not guarantee delivery dates. You may not cancel any order before 30 business days.
When selecting a shipping method you are paying for the method by which an item is shipped not the number of days for an item to be delivered. Priority mail is the 2-3 day delivery method. We do not offer shipping refunds for items not arriving in 2-3 days. The shipping method selected does not affect processing time. We do not offer refunds or returns on express orders. If you order the express method with a wear date that is close to processing time and delivery time you are assuming the risk that your order may not arrive on time.
Should you not receive your item due to a postal issue we will attempt to reship your order. (For example: Your tracking number shows an item is scanned at a sorting facility and then there is no further information for several days. This happens rarely, but has happened and you can be assured we will reship your items) We can not be responsible for the delivery time in cases of slow post, but contact us if your tracking number seems slow. We will help in finding information and getting your order completed to you.
All items must be shipped to the billing address on the credit card. Absolutely no exceptions! Separate shipping addresses may be used for repeat customers only with prior approval. If you are a return customer and wish to use a separate shipping address please also note it in the comments box. A 3 dollar charge is applied to all orders that require signature confirmation due to different delivery addresses.
Shipping & Handling Rates for the 48 U.S. Contiguous States -- Does not apply during Free Shipping promotion.
* A shipping fee will be applied to all returns on any items bought during our 'free shipping' promotions. Remember: Express requests may still take 1-2 days to process.
Shipping & Handling Rates for Canada
Shipping & Handling Rates for International Orders
We ship only to the following countries: Australia, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, U.S. Virgin Islands
If you have any other questions feel free to contact us at the contact button at the top right of the page.
Returns: Starting Sept 1st 1st 2012
WE ACCEPT ITEMS 3 DAYS FROM THE TIME OF DELIVERY FOR THE PURPOSE OF A ONE TIME EXCHANGE.
There is NO restocking fee.
Return merchandise must meet the following guidelines:
We do not accept any items once the delivery date has passed 3 days. You must contact us stating that you would like to make an exchange within three days. Once you have contacted us you do not need to rush to return your item. Our "3 day" exchange applies to sending us an email not sending the order back. Do not worry if you send an exchange request on a friday and we do not reply until Monday. Do not
1. Once you have told us you would like to make an exchange you must place an order for the item you would like to exchange. Once your order is placed you will receive an approval for your return, and you will be refunded for the first order placed minus the shipping charges. There is no restocking fee, but if you received free shipping the original shipping charges will be deducted from the refund.
2. Returns are made at the customer expense.
3. Express orders are not eligible for return under any circumstances.
3. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached. Removal of tags is deemed final sale.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.
All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 3 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale .
Headpieces, tiaras, and undergarments, womens or clearance dresses may not be returned or exchanged
4. Please make sure your last name are clearly visible on the outside of the box. If we can not see your last name we will not accept the return
Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. We will replace your order free of charge. If you do not contact us immediately we will not accept your return
5. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer. The customer agrees that they will not refuse any deliveries after purchase is made.
6. Orders can not be cancelled once they are ordered.
Copyright: Children's Dress Shop reserves the right to all images and articles as property of childrensdressshop.com
Charge backs: We take credit card fraud very seriously. If you do not have authorization to USA a credit card do not purchase from our store. We will prosecute with both federal and local authorities. Any charge backs filed due to failure to read our policy or a break in the service agreement will be disputed with the credit card company and reported to the credit reporting agency. Additionally, all charge backs filed falsely as decided after the credit card company investigation will be administered an additional $30 fee. All fees and losses to Childrens Dress Shop will be forwarded to collections. Children's Dress Shop reserves the right to deem all or any sales final.
Stock Photos: Nearly all garments are shown as stock photos. All items may vary slightly in dye lots, embellishments, ribbons, or other styles as per the manufacturer. We are not responsible for these variations and customer acknowledges that stock photos may not be exact.